Andover Railway Station

Facilities

Andover railway station is a large station on the Basingstoke - Salisbury Line in Andover, Hampshire. It is managed by South Western Railway.

Address

Andover station
Station Approach
Andover
Hampshire
SP10 3HW

Tickets

Ticket Office

The ticket office is located on Platform 2.

Ticket Vending Machines are located on Platform 2, near to the ticket office.

Monday To Friday: 06:00:00.000 - 19:00:00.000
Saturday: 06:50:00.000 - 17:40:00.000
Sunday: 08:15:00.000 - 16:45:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: South Western Railway

Smartcard Topup

Smartcard Notes

Andover ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Baby Change Facilities

Baby changing facilities in toilets on Platform 2.

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Passenger Help Points

Customer Help points are located on every platform

Staff Assistance Available

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 06:00:00.000 - 20:00:00.000
Sunday: 09:00:00.000 - 17:20:00.000

Induction Loop

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).

A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

This station does not have a Customer Information Screens. It only has a PA system to announce train services.

Ticket Gates

Impaired Mobility Set Down