Ashtead Railway Station

Facilities

Ashtead railway station is a small staffed station in Surrey. It is managed by Southern.

Address

Ashtead station
Woodfield Lane
Ashtead
Surrey
KT21 2DR

Tickets

Ticket Office
Yes
Monday To Friday: 06:40:00.000 - 20:00:00.000
Saturday: 07:50:00.000 - 14:25:00.000
Sunday: 09:10:00.000 - 16:45:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southern

Smartcard Topup
No
Smartcard Notes
Yes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes
Toilets
Yes
Baby Change Facilities
Yes

Facilties may only be available when the station is staffed.

Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left Luggage
No
Lost Property
Yes

If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item. As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations. ThameslinkSouth Western RailwaySoutheasternTransport for London including London OvergroundLondon North Western Railway If you have found an item of lost property, please hand it in to a member of staff.

Website: https://www.southernrailway.com/lostproperty

Accessibility

Help Line
Yes

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016Textphone - 0800 138 1018

Phone: 0800 138 1016

Website: https://www.southernrailway.com/travel-information/travel-help/assisted-travel

Assistance can be pre booked up to two hours before departure by contacting .

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

.

Passenger Help Points
Yes

The Assistance Meeting Point is by the Ticket Office.

Staff Assistance Available
Yes
Monday To Friday: 05:30:00.000 - 00:00:00.000
Saturday: 06:50:00.000 - 00:00:00.000
Sunday: 07:30:00.000 - 00:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes
Step Free Access
Yes

partialStation

This is a Category B1 station: Step-free access to platforms. Interchange between platforms via level crossing. Step free access to coffee stall on platform 1 - limited times only.

The Assistance Meeting Point is by the Ticket Office.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 100

Location: The cycle stands are located in the car park. Cycles are left at owners risk. Abandoned cycles may be removed.

Storage Type: Stands

Car Park
Yes

Phone: 01895 262122

Website: https://www.apcoa.co.uk/southern/

Name: Station Car Park

Operator: APCOA Parking UK

Spaces: 240

Taxi Rank
No
Bus Services
Yes

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Ashtead Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.