Brentford Railway Station

Facilities

Brentford railway station is a small staffed station on the Inner Windsor Lines in Hounslow, London. It is managed by South Western Railway.

Address

Brentford station
Station Approach
Brentford
Greater London
TW8 8DT

Tickets

Ticket Office

The ticket office is located on Platform 2.

Ticket Vending Machines are located on platform 1 (London direction).

Monday To Friday: 06:30:00.000 - 10:30:00.000
Saturday: Closed
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: South Western Railway

Travelcard Zone

Zone 4

Smartcard Topup

Smartcard Notes

Brentford ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets are located on Platform 2. The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Passenger Help Points

Customer Help points are located on every platform

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located in the Booking Hall on Platform 2; these toilets are operated by a radar key.

Step Free Access

Whole station

Step-free category A Station. Level access from either side of station. Lifts between platforms or alternative step-free route via street (under 400m).

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available