Birmingham New Street railway station is a very large regional interchange station on the Rugby - Birmingham New Street Line in Ladywood, Birmingham. It is managed by Network Rail.
Birmingham New Street station
On the main concourse next to WH SmithsMonday Tuesday Wednesday Thursday Friday Saturday: 05:15 - 23:00
On the paid concourse between Platforms 3 & 4
Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Tea, coffee, soft drinks.
Wi-Fi is available
No showers are available
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Food & drink available throughout the station
Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
Female toilets,Male toilets
Cards and Coins
ATM machines are located on the paid concourse
Luggage received from terminated trains at Birmingham New Street only
Phone: 0121 314 0901
JourneyCare available at the station
Available at Customer Reception and station floorwalkers
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Floorwalkers are available to assist all customers
Close to Platforms 1A and 12A
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
Wide gates are available for wheelchair users, buggy's and passengers with luggage.
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000
If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-
Storage Type: Stands
For car park charges see Parking at New Street station
Phone: 0345 077 4224
Name: Short Stay Car Park
Operator: APCOA Parking (UK) Limited
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
For more information visit traintaxi.
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance or visit Centro,
0121 214 7214.
For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk
Regular train service to Birmingham International. 10 - 15 minute journey
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