Birmingham New Street Railway Station

Facilities

Birmingham New Street railway station is a very large regional interchange station on the Rugby - Birmingham New Street Line in Ladywood, Birmingham. It is managed by Network Rail.

Address

Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA

Tickets

Ticket Office
Yes

On the main concourse next to WH Smiths

Monday Tuesday Wednesday Thursday Friday Saturday: 05:15:00.000 - 23:00:00.000
Sunday: 08:00:00.000 - 23:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
No
Penalty Fares
Yes

Applicable Operators: West Midlands Railway, London Northwestern Railway, CrossCountry, Avanti West Coast

Smartcard Topup
No

Facilities

First Class Lounge
Yes
Monday To Friday: 06:15:00.000 - 19:45:00.000
Saturday: 08:00:00.000 - 18:00:00.000
Sunday: 10:00:00.000 - 18:00:00.000

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Seated Area
No
Waiting Room
Yes

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Trolleys
No
Station Buffet
Yes

Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.

Toilets
Yes

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

Baby Change Facilities
Yes

Female toilets,Male toilets

Showers Available
No
Public Telephones
Yes
WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes

ATM machines are located on the paid concourse

Bureau De Change
No
Retail Outlets
Yes

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Customer Service
Yes

Luggage received from terminated trains at Birmingham New Street only

Left Luggage
Yes

Phone: 0121 314 0901

Website: https://www.left-baggage.co.uk/index/locations

Lost Property
No

Accessibility

Help Line
Yes

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes

Available at Customer Reception and station floorwalkers

Staff Assistance Available
No

Journey Care assistance is available prior to travel via the relevant Train Operator:

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Induction Loop
Yes
Accessible Ticket Machines
No
Accessible Ticket Counter
Yes

Floorwalkers are available to assist all customers

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Close to Platforms 1A and 12A and Platforms 10 and 11B

Step Free Access
Yes

Whole station

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Ticket Gates
Yes

Wide gates are available for wheelchair users, buggy's and passengers with luggage.

Impaired Mobility Set Down
Yes

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 58

Sheltered: yes

If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists

Storage Type: Stands

Car Park
Yes

Phone: 0345 077 4224

Website: http://www.apcoa.co.uk

Name: Short Stay Car Park

Operator: APCOA Parking (UK) Limited

Spaces: 38

Taxi Rank
Yes

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

Bus Services
Yes

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

Metro Link
Yes

For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/

Airport Link
Yes

Regular train service to Birmingham International. 10 - 15 minute journey

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Birmingham New Street Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.