Birmingham New Street Railway Station

Facilities

Birmingham New Street railway station is a very large regional interchange station on the Rugby - Birmingham New Street Line in Ladywood, Birmingham. It is managed by Network Rail.

Address

New Street
Birmingham
West Midlands
B2 4QA

Tickets

Ticket Office
Yes

On the main concourse next to WH Smiths

Monday Tuesday Wednesday Thursday Friday Saturday: 05:15 - 23:00
Sunday: 07:00 - 23:00
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
No
Smartcard Topup
No

Facilities

First Class Lounge
Yes
Monday To Friday: 06:15 - 19:45
Saturday: 08:00 - 18:00
Sunday: 10:00 - 18:00

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Seated Area
No
Waiting Room
Yes

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Trolleys
No
Station Buffet
Yes

Food & drink available throughout the station

Toilets
Yes

Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.

Baby Change Facilities
Yes

Female toilets,Male toilets

Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes

ATM machines are located on the paid concourse

Bureau De Change
No
Retail Outlets
Yes

Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platofrm escalators 9-10 M&S located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator Pasty Shop located beyond the ticket barrier next to Platform 7 escalator WHSmith located on the main concourse, before the ticket barrier

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Arrival Screens

Customer Service
Yes

Luggage received from terminated trains at Birmingham New Street only

Left Luggage
Yes

Phone: 0121 632 6884

Website: http://www.left-baggage.co.uk/?__utma=1.1808611951.1441273625.1441273625.1441279288.2&__utmb=1.2.10.1441279288&__utmc=1&__utmx=-&__utmz=1.1441279288.2.2.utmcsr=google|utmccn=%28organic%29|utmcmd=organic|utmctr=%28not%20provided%29&__utmv=-&__utmk=185571497

Lost Property
Yes

Phone: 0121 632 6884

Website: http://www.lostproperty.org/locations.php

Monday To Friday: 07:00 - 23:00
Saturday: 07:00 - 23:00
Sunday: 08:00 - 22:00

Accessibility

Help Line
No

JourneyCare available at the station

Passenger Help Points
No
Staff Assistance Available
No

Journey Care assistance is available prior to travel via the relevant Train Operator:

We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Induction Loop
Yes
Accessible Ticket Machines
No
Accessible Ticket Counter
Yes

Floorwalkers are available to assist all customers

Train Access Ramp
Yes
NKS (RADAR) Toilets
No
Step Free Access
Yes

Whole station

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Ticket Gates
No
Impaired Mobility Set Down
Yes

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000

Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 58

Sheltered: yes

If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-

http://www.arrivatrainswales.co.uk

http://www.crosscountrytrains.co.uk

http://www.firstgreatwestern.co.uk

http://www.londonmidland.com

http://www.virgintrains.co.uk

Storage Type: Stands

Car Park
Yes

For car park charges see Parking at New Street station 

Phone: 0345 077 4224

Website: http://www.apcoa.co.uk

Name: Short Stay Car Park

Operator: APCOA Parking (UK) Limited

Spaces: 40

Taxi Rank
Yes

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.

Bus Services
Yes

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

For information go to the local travel information office by the Stephenson Street entrance or visit Centro

0121 214 7214.

Metro Link
Yes

For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk

 

Airport Link
Yes

Regular train service to Birmingham International. 10 - 15 minute journey

Cycle Hire
No
Port Link
No
Car Hire
No

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