Canterbury East Railway Station

Facilities

Canterbury East railway station is a station in Kent. It is managed by Southeastern.

Address

Canterbury East station
Station Road East
Canterbury
Kent
CT1 2RB

Tickets

Ticket Office
Yes

On way in to access trains

Monday To Friday: 06:10:00.000 - 20:20:00.000
Saturday: 06:10:00.000 - 20:20:00.000
Sunday: 07:30:00.000 - 19:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southeastern

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes

Coffee shop and Selecta vending machines

Toilets
Yes

Platform 2 - Available during staffing hours

Baby Change Facilities
Yes

Only available when staff present

Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
Yes

Outside the station

Tourist Information Office
No
Cash Machine
Yes

front of station

Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Passenger Help Points
Yes

On platform

Staff Assistance Available
Yes
Monday To Friday: 06:00:00.000 - 22:00:00.000
Saturday: 06:00:00.000 - 22:00:00.000
Sunday: 07:00:00.000 - 22:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes

The Ticket Vending Machines's can only be accessed when the station building is open as they are in the booking hall

Accessible Ticket Counter
Yes

Counters can be raised or lowered to suit all customers

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platform 2 - Available during staffing hours

Step Free Access
Yes

partialStation

Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 46

Sheltered: yes

Location: Platform 2

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
Yes

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Phone: 0330 333 9232

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: APCOA Parking

Spaces: 144

Taxi Rank
Yes

front of station

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Replacement bus stop in Station Road East, opposite the station entrance.

Cycle Hire
No
Port Link
No
Car Hire
No

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