Colchester Town Railway Station

Facilities

Colchester Town railway station is a station on the Walton and Clacton Branches in Essex. It is managed by Greater Anglia.

Address

Colchester Town station
St. Botolphs Circus
Colchester
Essex
CO2 7EF

Tickets

Ticket Office
Yes
Monday To Friday: 06:10:00.000 - 20:15:00.000
Saturday: 07:00:00.000 - 18:45:00.000
Sunday: Closed
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Greater Anglia

Smartcard Topup
Yes
Smartcard Notes
Yes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes
Monday To Friday: 06:30:00.000 - 15:00:00.000
Saturday: 07:30:00.000 - 15:00:00.000
Sunday: Closed

The waiting room is located in the station building next to the ticket office, and is accessed from the station forecourt.

Trolleys
No
Station Buffet
Yes

'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries

Self-service vending machine providing cold drinks and snacks

Toilets
Yes

The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available in the female toilets, although a radar key is not required to access this facility. All toilets are scheduled to be open at the following times:

Monday - Friday 06:30 - 15:00Saturday 07:30 - 15:00Sunday Closed

Baby Change Facilities
No
Showers Available
No
Public Telephones
No
WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes

Help points can be found at the following location(s):

Staff Assistance Available
Yes

Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside opening hours we advise to travel to the nearest stuffed station, Colchester. Booking is recommended.

Monday To Friday: 06:10:00.000 - 20:15:00.000
Saturday: 07:00:00.000 - 18:45:00.000
Sunday: Closed
Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
No
Step Free Access
Yes

Whole station

This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket Gates
No
Impaired Mobility Set Down
No
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 20

Sheltered: yes

Location: There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze).

Storage Type: Stands

Car Park
No

Website: https://www.nationalrail.co.uk/

Name: There is a Council managed car park behind the station

Operator: Local Council

Taxi Rank
No
Bus Services
Yes

Colchester Town Station is around 5 minutes walk from Colchester Bus Station

Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Rail replacement bus services pick up and drop off at the Town Railway Station Bus Stops (Stop B) for planned rail replacement only (e.g. due to pre-planned engineering works). This station is not served by rail replacement bus services during unplanned service disruption.

Cycle Hire
No
Port Link
No
Car Hire
No

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