Christchurch Railway Station

Facilities

Christchurch railway station is a station in Dorset. It is managed by South Western Railway.

Address

Christchurch station
Stour Road
Christchurch
Dorset
BH23 1PL

Tickets

Ticket Office
Yes

The ticket office is located on Platform 2.

Ticket Vending Machines are located outside the main entrance.

Monday To Friday: 06:00:00.000 - 12:55:00.000
Saturday: 07:00:00.000 - 14:00:00.000
Sunday: 08:45:00.000 - 12:45:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: South Western Railway

Smartcard Topup
Yes
Smartcard Notes
Yes

Christchurch ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes
Monday To Friday: 06:00:00.000 - 12:55:00.000
Saturday: 07:00:00.000 - 14:00:00.000
Sunday: 08:45:00.000 - 12:45:00.000

Heated waiting rooms on each platform. Seating is compliant with code of practice.

Trolleys
No
Station Buffet
No
Toilets
Yes

The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Baby Change Facilities
No
Showers Available
No
Public Telephones
No
WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Service
Yes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line
Yes

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.

Passenger Help Points
Yes

Customer Help points are located on every platform

Staff Assistance Available
No
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platform 2

Step Free Access
Yes

partialStation

Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards Weymouth). There is level access from Clarendon Road to Platform 2 (for trains towards London Waterloo) via a separate entrance. The step-free route between platforms is approximately 475m via the street.

Ticket Gates
No
Impaired Mobility Set Down
Yes
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 44

Sheltered: yes

2 lockers plus an additional 120 cycle spaces

Storage Types Available: Lockers

Storage Type 1: Stands

Storage Type 2: Wheel Racks

Car Park
Yes

Name: Christchurch Car Park

Spaces: 65

Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Stour Road bus stop outside of station

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Christchurch Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.