London Charing Cross Railway Station

Facilities

London Charing Cross railway station is a very large national hub station in Westminster City Council, London. It is managed by Network Rail.

Address

The Strand
London
Greater London
WC2N 5HF

Tickets

Ticket Office
Yes

The ticket office is situated on the concourse

Monday To Friday: 04:30 - 01:05
Saturday: 04:30 - 01:05
Sunday: 04:30 - 01:05
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
Yes
Oyster Topup
Yes
Oyster Validator
Yes
Oyster Notes
Yes

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southeastern, Southern

Travelcard Zone
Yes

Zone 1

Smartcard Topup
No
Smartcard Notes
Yes

Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Facilities

First Class Lounge
No
Seated Area
No
Waiting Room
No
Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

Located on the central passage in the main concourse.

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Arrival Screens

Left Luggage
Yes

Phone: 020 3468 4662

Website: https://www.left-baggage.co.uk/index/locations

Lost Property
No

Accessibility

Help Line
No
Passenger Help Points
Yes

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Staff Assistance Available
No
Induction Loop
Yes
Accessible Ticket Machines
Yes

On the concourse in front of the ticket office.

Accessible Ticket Counter
Yes

All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Located on the central passage in the main concourse. Radar key for accessible toilets

Step Free Access
Yes

Whole station

Yes, the station is all on one level and all platforms are reachable by disabled passengers.

Ticket Gates
Yes

Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

Impaired Mobility Set Down
Yes

Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.

Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 20

Sheltered: no

Location: Within car park and station forecourt

10 bike bars which can accommodate two bikes each

Storage Type: Stands

Car Park
No

Website: http://www.nationalrail.co.uk/

Taxi Rank
Yes

There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.

Bus Services
Yes

Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Metro Link
Yes

Airport Link
No
Cycle Hire
Yes

There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.

Port Link
No
Car Hire
No

abcrailwayguide.uk is a Good Stuff website.