Crewe Railway Station

Facilities

Crewe railway station is a station on the Stafford - Crewe Line in Crewe, Cheshire East. It is managed by Avanti West Coast.

Address

Crewe station
Nantwich Road
Crewe
Cheshire
CW2 6HR

Tickets

Ticket Office
Yes

Ticket machines can be found in the Booking hall.

Monday To Friday: 05:30:00.000 - 20:00:00.000
Saturday: 05:30:00.000 - 19:00:00.000
Sunday: 08:10:00.000 - 19:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Avanti West Coast

Smartcard Topup
Yes
Smartcard Notes
Yes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Facilities

First Class Lounge
Yes
Monday To Friday: 05:30:00.000 - 19:00:00.000
Saturday: 08:00:00.000 - 18:00:00.000
Sunday: 08:30:00.000 - 18:00:00.000

Location

On the concourse above platform 5.

To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.

Seated Area
Yes
Waiting Room
Yes
Monday To Friday: 05:30:00.000 - 19:00:00.000
Weekend: 06:00:00.000 - 19:00:00.000

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

Trolleys
Yes
Station Buffet
Yes

Shops and cafes available on P1-5 an P6-11 including the concourse

Toilets
Yes

The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6. 

Toilet opening times :

​​​​​​​Monday to Friday:          04.00am - 02.00am

Saturday:           04.00am - 02.00am

Sunday: 06.00am - 02.00am

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
Yes
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Customer Service
Yes

Customers are encouraged to approach a member of station staff with any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

08000 158 123 (08000 158 124 Textphone)

Website: https://www.nationalrail.co.uk/

Passenger assistance meeting point - Ticket barriers near main entrance. 

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes
Staff Assistance Available
No

Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
No
Step Free Access
Yes

Whole station

Category A - This station has step-free access to all platforms

Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 186

Sheltered: yes

Location: all platforms

10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)

22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)

20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)

22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)

17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)

5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)

Short Stay Car Park Pedley Street 18 spaces

Weston Road Car Park 10 spaces

Storage Type: Stands

Car Park
Yes
Taxi Rank
No
Bus Services
No
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Rail replacement coach services can be found at the side of the station on the left as you exit.

Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level.

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Crewe Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.