Ely Railway Station

Facilities

Ely railway station is a station on the Ely - Kings Lynn Line in Ely, Cambridgeshire. It is managed by Greater Anglia.

Address

Ely station
Station Road
Ely
Cambridgeshire
CB7 4BS

Tickets

Ticket Office
Yes

Located in the main entrance hall.

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 06:00:00.000 - 20:00:00.000
Sunday: 08:30:00.000 - 18:30:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Greater Anglia

Smartcard Topup
Yes
Smartcard Notes
Yes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes
Monday To Friday: 05:15:00.000 - 22:00:00.000
Saturday: 05:15:00.000 - 22:00:00.000
Sunday: 08:15:00.000 - 22:00:00.000

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.

Baby Change Facilities
Yes

Female toilets

Showers Available
No
Public Telephones
No
WiFi
Yes
Web Kiosk
No
Post Box
Yes

Post box is located on Platform 1

Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
Yes

Newsagent on platform 1.  Large Tesco supermarket next door to the main car park

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes

On each platform

Staff Assistance Available
Yes

Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

Monday Tuesday Wednesday Thursday Friday Saturday: 05:15:00.000 - 01:00:00.000
Sunday: 08:00:00.000 - 01:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes
Step Free Access
Yes

Whole station

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 330

Sheltered: yes

Location: In station car park

Storage Types Available: Compound

Storage Type 1: Stands

Car Park
Yes
Taxi Rank
No
Bus Services
No
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Replacement transport stop at station entrance

Cycle Hire
No
Port Link
No
Car Hire
No

Things near Ely Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.