Elephant & Castle Railway Station

Facilities

Elephant & Castle railway station is a small staffed station in Southwark, London. It is managed by Thameslink.

Address

Elephant & Castle station
Elephant Road
Camberwell
London
SE17 1LB

Tickets

Ticket Office
Yes
Monday To Friday: 07:00:00.000 - 20:10:00.000
Saturday: 06:40:00.000 - 20:10:00.000
Sunday: 09:10:00.000 - 18:40:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
Yes
Oyster Validator
Yes
Oyster Notes
Yes

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Thameslink

Travelcard Zone
Yes

Zone 1/2

Smartcard Topup
No
Smartcard Notes
Yes

For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes
Toilets
Yes

Platform 2

Baby Change Facilities
Yes

Platform 2

Showers Available
No
Public Telephones
No
WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes

ATM located in ticket hall

Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] Phone - 0800 058 2844 Textphone - 0800 138 1018

Phone: 0800 058 2844

Website: https://www.thameslinkrailway.com/travel-information/travel-help/assisted-travel

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Passenger Help Points
Yes
Staff Assistance Available
Yes

There is no ramp available to provide level access between train and platform at this station

Monday To Friday: 05:00:00.000 - 00:30:00.000
Saturday: 06:00:00.000 - 00:30:00.000
Sunday: 09:00:00.000 - 00:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Accessible Ticket Counter
No
Train Access Ramp
No
NKS (RADAR) Toilets
No
Step Free Access
No

This is a Category C station: This station does not have step-free access.

Assistance Meeting Point is the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Ticket Gates
No
Impaired Mobility Set Down
No
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes
Car Park
No
Taxi Rank
Yes

No

Bus Services
Yes

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.

Cycle Hire
No
Port Link
No
Car Hire
No

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