Gidea Park Railway Station

Ticket Office

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 06:00:00.000 - 20:00:00.000
Sunday: 06:30:00.000 - 20:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cards can only be purchased at the ticket machine.

Zone 6

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Travelcard Zone

Zone 6

Smartcard Topup

Smartcard Notes

 Travelling with Contactless is available.

First Class Lounge

Seated Area

Waiting Room located on Platform 3&4

Multiple uncovered seats available on across platform 3&4

Waiting Room

• An accessible heated waiting is located on Platform 3&4.
• The waiting room is open from first till last train.

Trolleys

Station Buffet

Toilets

The toilets are located on Platform 3.

An Accessible toilet is also located on platform 3&4, operated with a radar key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

0343 222 1234

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Passenger Help Points

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station

Staff Assistance Available

Staff are available to assist you from the first train to the last train.

Induction Loop

Accessible Ticket Machines

Accessible ticket machines are located within the stations ticket hall on Station Road and outside the car park entrance on Crossways.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

This toilet is operated with a radar key.

Step Free Access

Whole station

• Accessibility Category A. This station has step-free access to all platforms.
• Station road entrance is now step-free via stair lift located in ticket hall.
• Staff ramp assistance is always available.
• Accessible seating is available on platforms 3&4
• Wheelchairs available from first to last train.

Ticket Gates

Gidea Park has a Secure Station accreditation

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Sheltered: yes

Location: In the car park

Storage Type: Stands

Car Park

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/gidea-park-station-tfl/

Spaces: 80

Taxi Rank

A taxi office is located to the left of the stations ticket hall on Station Road

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services will depart from:

• Station Road, Bus Stop PA, for Westbound services
• Station Road, Bus Stop PB, for Eastbound services

Cycle Hire

Port Link

Car Hire