Guildford Railway Station

Facilities

Guildford railway station is a small staffed station on the Woking - Portsmouth Line in Surrey. It is managed by Network Rail.

Address

Guildford station
Station Approach
Guildford
Surrey
GU1 4UT

Tickets

Ticket Office

In main Booking Hall

Monday To Friday: 06:15:00.000 - 21:00:00.000
Saturday: 06:15:00.000 - 21:00:00.000
Sunday: 07:00:00.000 - 21:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: South Western Railway

Smartcard Topup

Smartcard Notes

Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.

Facilities

First Class Lounge

Seated Area

Waiting Room

Located on Platforms 3/4 and 5/6

Trolleys

Station Buffet

Toilets

The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Please contact our Customer Services Department on 0345 6000 650

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Monday To Friday: 06:00:00.000 - 22:00:00.000
Saturday: 06:00:00.000 - 22:00:00.000
Sunday: 06:00:00.000 - 22:00:00.000

Passenger Help Points

Help points are available on all platforms

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter

A low height ticket office counter is located within the main booking hall.

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.

There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.

Ticket Gates