Hastings Railway Station

Facilities

Hastings railway station is a large station on the Hastings - Ashford Line in East Sussex. It is managed by Southeastern.

Address

Hastings station
Station Approach
off Havelock Road
Hastings
East Sussex
TN34 1BA

Tickets

Ticket Office

On way in to access trains

Monday To Friday: 05:50:00.000 - 20:30:00.000
Saturday: 05:50:00.000 - 20:30:00.000
Sunday: 05:50:00.000 - 20:30:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Smartcard Topup

Smartcard Notes

Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee shop and Selecta vending machines

Toilets

Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station

Tourist Information Office

There is a Tourist Information Office located in the Station Plaza campus at Hastings college which is right next to the station - Station approach, Hastings, TN34 1BA

Cash Machine

At the front of the station.

Bureau De Change

Retail Outlets

W H smith, Costa Coffee

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

Passenger Help Points

On platform

Staff Assistance Available

Monday To Friday: 04:45:00.000 - 01:40:00.000
Saturday: 04:45:00.000 - 01:40:00.000
Sunday: 06:20:00.000 - 01:25:00.000

Induction Loop

Accessible Ticket Machines

booking hall

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)

Step Free Access

Whole station

Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.

Ticket Gates