Hemel Hempstead Railway Station

Facilities

Hemel Hempstead railway station is a large station on the Euston - Rugby Line in Hertfordshire. It is managed by London Northwestern Railway.

Address

Hemel Hempstead station
London Road
Hemel Hempstead
Hertfordshire
HP3 9BQ

Tickets

Ticket Office
Yes

There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park.  These machines accept card payment only.

Monday To Friday: 06:00 - 20:00
Saturday: 07:00 - 20:00
Sunday: 08:00 - 19:00
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
No
Smartcard Topup
No

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes
Toilets
Yes

The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Baby Change Facilities
No
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
No
Web Kiosk
No
Post Box
Yes
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day

**Hemel Hempsted is accredited by the Secure Station Scheme**

 

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

0800 0248997 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)

Website: https://www.nationalrail.co.uk/

Passenger Help Points
Yes
Staff Assistance Available
Yes

This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.

We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

  Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997

Monday To Friday: 06:00 - 20:00
Saturday: 07:00 - 19:00
Sunday: 08:00 - 19:00
Induction Loop
Yes
Accessible Ticket Machines
Yes

Card payment only.

Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Step Free Access
Yes

Whole station

There are lifts providing step free access between the subway and all platforms. 

Alternatively there are 28 steps up to platform 4, 28 steps up to platform 3 and 2 and 28 steps up to platform 1.

There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 200

Sheltered: no

Location: car park

Storage Type: Stands

Car Park
Yes

Website: https://uk.parkindigo.com/en/west-midlands-trains

Phone: 0330 1235 247

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Indigo

Spaces: 496

Taxi Rank
Yes

Taxi free phone

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.

Cycle Hire
No
Port Link
No
Car Hire
No

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