Hemel Hempstead Railway Station

Ticket Office

There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park.  These machines accept card payment only.

Monday To Friday: 06:00 - 20:00
Saturday: 07:00 - 20:00
Sunday: 08:00 - 19:00

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Baby Change Facilities

Showers Available

Public Telephones

Cards and Coins

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day

**Hemel Hempsted is accredited by the Secure Station Scheme**

 

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 0248997 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)

Website: https://www.nationalrail.co.uk/

Passenger Help Points

Staff Assistance Available

This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.

We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

  Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997

Monday To Friday: 06:00 - 20:00
Saturday: 07:00 - 19:00
Sunday: 08:00 - 19:00

Induction Loop

Accessible Ticket Machines

Card payment only.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.

Step Free Access

Whole station

There are lifts providing step free access between the subway and all platforms. 

Alternatively there are 28 steps up to platform 4, 28 steps up to platform 3 and 2 and 28 steps up to platform 1.

There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 200

Sheltered: no

Location: car park

Storage Type: Stands

Car Park

Website: https://uk.parkindigo.com/en/west-midlands-trains

Phone: 0330 1235 247

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Indigo

Spaces: 496

Taxi Rank

Taxi free phone

Bus Services

Metro Link

Airport Link

Rail Replacement Services

In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.

Cycle Hire

Port Link

Car Hire