Heathrow Terminal 5 (Rail Station Only) Railway Station

Ticket Office

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Heathrow Express

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Left Luggage

Phone: 020 3468 4558

Website: https://www.left-baggage.co.uk/index/locations

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

0800 197 1329

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Monday To Friday: 05:00:00.000 - 00:00:00.000
Saturday: 05:00:00.000 - 00:00:00.000
Sunday: 05:00:00.000 - 00:00:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

Level access to platforms, lifts to airport facilities. Ticket Office is step free. 

Wheelchair users can board trains with ease as the platforms are level with the trains.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Sheltered: no

Car Park

Taxi Rank

Bus Services

Metro Link

Airport Link

Cycle Hire

Port Link

Car Hire