Ilford Railway Station

Ticket Office

Located within the stations ticket hall.

Monday To Friday: 06:10:00.000 - 20:00:00.000
Saturday: 06:10:00.000 - 20:00:00.000
Sunday: 07:10:00.000 - 20:10:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cards are available at Ticket Vending Machines at all entrances of this station.

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Travelcard Zone

Zone 4

Smartcard Topup

Smartcard Notes

Travelling with Contactless is available.

First Class Lounge

Seated Area

Platform 3 - Waiting Rooms, Waiting Shelter available, Multiple covered seats under canopy.

Platform 4 - Covered seats available under canopy.

Waiting Room

• There are two step free, heated waiting rooms located on Platform 3.
• The waiting room located next to the ladies toilets has an automatic door function.
• Both waiting rooms are open from first to last train.

Trolleys

Station Buffet

Toilets

Platform 3

Platform 4 - Accessible Toilet - Radar Key Required

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

0343 222 1234

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Passenger Help Points

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Staff Assistance Available

Staff are available to assist from the first to the last train.

Induction Loop

Accessible Ticket Machines

Accessible ticket machines are located at all entrances.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

This toilet is operated with a radar key.

Step Free Access

partialStation

• Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
• Step free access is not available from York Road Entrance.
• Staff ramp assistance is always available.
• Wheelchairs available from first to last train.

Ticket Gates

Ilford has a Secure Station accreditation

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Sheltered: yes

Location: On platform 4

Storage Type: Wheel Racks

Car Park

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services will depart from:

High Road, Bus Stop L, for Westbound services

Ilford Hill, Bus Stop F, for Eastbound services

Cycle Hire

Port Link

Car Hire