Luton Airport Parkway Railway Station

Facilities

Luton Airport Parkway railway station is a medium sized station on the St Pancras - Bedford Line in Luton Borough. It is managed by Thameslink.

Address

Luton Airport Parkway station
Parkway Road
Luton
Bedfordshire
LU1 3JW

Tickets

Ticket Office
Yes
Monday To Friday: 06:00 - 00:30
Saturday: 06:30 - 00:00
Sunday: 07:30 - 00:00
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Thameslink

Smartcard Topup
Yes
Smartcard Notes
Yes

Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes
Toilets
Yes
Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
Yes
Web Kiosk
No
Post Box
Yes
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes
CCTV
Yes
Left Luggage
Yes

Website: http://www.thameslinkrailway.com/contact-us/lost-property/

Lost Property
No

Accessibility

Help Line
Yes

See below.

Website: https://www.nationalrail.co.uk/

Booked Assistance
If you need assistance with boarding and alighting from trains, navigating the station, or accessing station services, please let us know at least 24 hours before you plan to travel, so we can make sure staff are available. You can book assistance quickly and easily online, or give us a call:
Online at: www.thameslinkrailway.com
Telephone: 0800 058 2844
Textphone: 0800 138 1018
SMS Text*: 07860 034 269
Email: assistedtravel@thameslinkrailway.com.
Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
* SMS text service available at following times Monday to Friday - 7am to 8pm, Saturday - 7am - 3:30pm, Sunday - 8am to 4:30pm for queries. Please use other options for bookings and more complex queries.
If you are departing from this station and have booked assistance, please report to the Ticket Office or Gateline 20 minutes before your train is due to leave.
Your assistance will be provided by station staff. Please note that Thameslink train services at this station do not have on-board staff able to provide assistance.

Unbooked Assistance
We can provide a platform-train ramp at this station at all times trains are running, whether or not you have booked assistance. To request use of a ramp please speak to station staff or use the Help Points on platforms.
For other types of unbooked assistance, station staff will provide this to disabled and older people wherever reasonably practicable, and as soon as possible (there may be a delay in providing assistance as staff may have other duties).

Passenger Help Points
Yes
Staff Assistance Available
Yes

Staff help available at all times trains are running.

Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Access to this toilet requires a Radar key.

Step Free Access
Yes

Whole station

This station has step-free access to all platforms.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes

At the front of the station.

Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 120

Sheltered: no

Location: In station forecourt

Storage Type: Stands

Car Park
Yes

Phone: -

Website: http://thameslinkrailway.com/parking

Name: Station Car Park

Operator: Saba UK - www.sabaparking.co.uk/thameslink-railway

Spaces: 826

Taxi Rank
Yes

YES

Bus Services
Yes
Metro Link
No
Airport Link
Yes

A shuttle bus connects Luton Airport Parkway with London Luton Airport. For times and through tickets for these buses, please select Luton Airport as your origin or destination on the journey planner.

Cycle Hire
No
Port Link
No
Car Hire
No
For information on other accessible stations please check www.thameslinkrailway.com/accesibility map

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