Luton railway station is a very large regional interchange station on the St Pancras - Bedford Line in Luton Borough. It is managed by Thameslink.
Applicable Operators: Thameslink
Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
Cards and Coins
ATM located in station entrance
If you need assistance with boarding and alighting from trains, navigating the station, or accessing station services, please let us know at least 24 hours before you plan to travel, so we can make sure staff are available. You can book assistance quickly and easily online, or give us a call:
Online at: www.thameslinkrailway.com
Telephone: 0800 058 2844
Textphone: 0800 138 1018
SMS Text*: 07860 034 269
Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
* SMS text service available at following times Monday to Friday - 7am to 8pm, Saturday - 7am - 3:30pm, Sunday - 8am to 4:30pm for queries. Please use other options for bookings and more complex queries.
If you are departing from this station and have booked assistance, please report to the Ticket Office or Gateline 20 minutes before your train is due to leave.
Your assistance will be provided by station staff. Please note that Thameslink train services at this station do not have on-board staff able to provide assistance.
We can provide a platform-train ramp at this station at all times trains are running, whether or not you have booked assistance. To request use of a ramp please speak to station staff or use the Help Points on platforms.
For other types of unbooked assistance, station staff will provide this to disabled and older people wherever reasonably practicable, and as soon as possible (there may be a delay in providing assistance as staff may have other duties).
Staff help available at all times trains are running.
Access to this toilet requires a Radar key.
This station has level access to Platform 5 (for some trains towards Bedford/ Leicester). There are steps to all other platforms.
At the front of the station and in the station car park.
Location: Front and rear entrances
Storage Type: Stands
Name: Station Road Car Park
Operator: National Car Parks Ltd
Luton Airport Parkway station is the nearest rail station to Luton Airport. A shuttle bus connects Luton Airport Parkway with London Luton Airport. For times and through tickets for these buses, please select Luton Airport as your origin or destination on the journey planner.
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