Newcastle Railway Station

Facilities

Newcastle railway station is a very large national hub station in Westgate, Newcastle upon Tyne. It is managed by Virgin Trains East Coast.

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

Tickets

Ticket Office
Yes

Adjacent to Platform 12

Monday To Friday: 05:00 - 21:20
Saturday: 05:00 - 21:20
Sunday: 07:30 - 21:20
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
No
Smartcard Topup
No

Facilities

First Class Lounge
Yes
Monday To Friday: 06:15 - 21:00
Saturday: 10:00 - 17:00
Sunday: 10:00 - 17:00

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges

Tickets Accepted

Restricted tickets

 

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

Seated Area
Yes
Waiting Room
Yes
Monday To Friday: 04:00 - 21:00
Saturday: 04:00 - 21:00
Sunday: 07:00 - 21:00
Trolleys
Yes
Station Buffet
Yes

Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

Toilets
Yes

 Toilets are available on Platform 3 & 4  and also Platform 12 Changing Places Toilet is available on Platform 12  

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
Yes
Web Kiosk
No
Post Box
Yes

Outside the station

Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes

Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Arrival Screens

Customer Service
Yes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Left Luggage
Yes

Website: http://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
No
Passenger Help Points
Yes

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Staff Assistance Available
No

Assistance meeting point is Customer Information Point in main concourse

Induction Loop
Yes
Accessible Ticket Machines
Yes

Accessible machine are located on the main concourse

Accessible Ticket Counter
No
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes
Step Free Access
Yes

Whole station

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 116

Sheltered: yes

Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

28 stands accommodating 56 cycles

Storage Type: Stands

Car Park
Yes
Taxi Rank
Yes

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Bus Services
Yes
Metro Link
Yes

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

Airport Link
Yes

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

Rail Replacement Services
Yes

Rail Replacement Coaches leave from the front of the station.

Cycle Hire
No
Port Link
Yes

Bus to DFDS ferry terminal departs from the end of the short stay car park.

Car Hire
No

Things near Newcastle Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.