Newcastle Railway Station

Facilities

Newcastle railway station is a very large national hub station in Westgate, Newcastle upon Tyne. It is managed by LNER.

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

Tickets

Ticket Office
Yes

Adjacent to Platform 12

Monday To Friday: 06:00:00.000 - 19:00:00.000
Saturday: 07:00:00.000 - 19:00:00.000
Sunday: 07:30:00.000 - 19:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: LNER

Smartcard Topup
Yes

Facilities

First Class Lounge
Yes
Sunday: 09:00:00.000 - 20:00:00.000
Monday To Friday: 06:15:00.000 - 20:00:00.000
Saturday: 06:15:00.000 - 17:00:00.000

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted 

Restricted tickets

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Refreshments are currently suspended

Wi-Fi

Yes

Showers

No

Seated Area
Yes
Waiting Room
Yes
Monday To Friday: 04:00:00.000 - 21:00:00.000
Saturday: 04:00:00.000 - 21:00:00.000
Sunday: 07:00:00.000 - 21:00:00.000

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Trolleys
Yes
Station Buffet
Yes

Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

Toilets
Yes

The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes
WiFi
Yes
Web Kiosk
No
Post Box
Yes

Outside the station

Tourist Information Office
No
Cash Machine
Yes

In the Main Square next to Boots

Bureau De Change
No
Retail Outlets
Yes

 WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Customer Service
Yes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
No

Accessibility

Help Line
Yes

03457 225 225 or 18001 03457 225 225 (Text relay service)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Staff Assistance Available
Yes

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Monday To Friday: 04:00:00.000 - 00:15:00.000
Saturday: 04:00:00.000 - 23:30:00.000
Sunday: 07:00:00.000 - 00:15:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes

Accessible machine are located on the main concourse

Accessible Ticket Counter
Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

Step Free Access
Yes

partialStation

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 122

Sheltered: yes

Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

28 stands accommodating 56 cycles

Storage Type: Stands

Car Park
Yes
Taxi Rank
Yes

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Bus Services
Yes
Metro Link
Yes

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

Airport Link
Yes

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

Rail Replacement Services
Yes

Rail Replacement Coaches leave from the front of the station.

Cycle Hire
No
Port Link
Yes

Bus to DFDS ferry terminal departs from the end of the short stay car park.

Car Hire
No

Things near Newcastle Railway Station at other websites

(Links open in a new window)

abcrailwayguide.uk is a Good Stuff website.