Newcastle railway station is a very large national hub station in Westgate, Newcastle upon Tyne. It is managed by Virgin Trains East Coast.
Tyne & Wear
Adjacent to Platform 12Monday To Friday: 05:00 - 21:20
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges
Toilets / Meeting rooms, TV, newspapers
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
Cards and Coins
Outside the station
Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
Assistance meeting point is Customer Information Point in main concourse
Accessible machine are located on the main concourse
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.
Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
28 stands accommodating 56 cycles
Storage Type: Stands
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
Rail Replacement Coaches leave from the front of the station.
Bus to DFDS ferry terminal departs from the end of the short stay car park.
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