New Cross Railway Station

Facilities

New Cross railway station is a very small unstaffed station on the London - Chislehurst Line in Lewisham, London. It is managed by Southeastern.

Address

New Cross station
Amersham Vale
off New Cross Road
New Cross
Greater London
SE14 6LD

Tickets

Ticket Office
Yes

On way in to access trains from main entrance

Monday To Friday: 06:45:00.000 - 19:15:00.000
Saturday: 06:10:00.000 - 20:00:00.000
Sunday: 08:30:00.000 - 20:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
Yes
Oyster Topup
Yes
Oyster Validator
Yes
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southeastern

Travelcard Zone
Yes

Zone 2

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes

Coffee kiosk

Toilets
Yes

Platform C- Available during staffing hours

Baby Change Facilities
Yes

Only available when staff present

Showers Available
No
Public Telephones
Yes
WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes

newspapers

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Customer Service
Yes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Passenger Help Points
Yes

On platform

Staff Assistance Available
Yes
Monday To Friday: 06:10:00.000 - 00:20:00.000
Saturday: 06:10:00.000 - 00:20:00.000
Sunday: 06:10:00.000 - 00:20:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes

station forecourt/ booking hall

Accessible Ticket Counter
Yes

Counters can be raised or lowered to suit all customers

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platform c- Available during staffing hours

Step Free Access
Yes

partialStation

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 22

Sheltered: yes

Location: on platform c

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
No
Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Bus stop V on New Cross Road.

Cycle Hire
No
Port Link
No
Car Hire
No

Things near New Cross Railway Station at other websites

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abcrailwayguide.uk is a Good Stuff website.