Peterborough railway station is a very large regional interchange station on the Peterborough - Doncaster Line in Peterborough City. It is managed by LNER.
Address
Peterborough station
Station Road
Peterborough
Cambridgeshire
PE1 1QL
In Travel Centre and on concourse.
Monday To Friday: 06:00:00.000 - 20:00:00.000 
Applicable Operators: LNER
Collection is available for Smart tickets bought online.
The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Various coffee shops and café's available for refreshments
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
Located at the front of the station
Departure Screens
Arrival Screens
Announcements
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Website: https://www.nationalrail.co.uk/
03457 225 225 or 18001 03457 225 225 (Text relay service)
Website: https://www.nationalrail.co.uk/
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Monday Tuesday Wednesday Thursday Friday Saturday: 04:00:00.000 - 00:30:00.000 Whole station
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Spaces: 458
Sheltered: yes
Location: Alongside station entrance and adjacent to BTP office
Storage Types Available: Stands
Storage Type 1: Wheel Racks
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
Rail Replacement Coaches leave from the station entrance.
(Links open in a new window)