Walton-on-Thames Railway Station

Facilities

Walton-on-Thames railway station is a large station in Surrey. It is managed by South Western Railway.

Address

Walton-on-Thames station
Station Avenue
Walton-on-Thames
Surrey
KT12 1NR

Tickets

Ticket Office
Yes

Outside the station entrance and in booking hall

Monday To Friday: 06:10:00.000 - 20:40:00.000
Saturday: 06:10:00.000 - 20:40:00.000
Sunday: 08:10:00.000 - 19:40:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: South Western Railway

Smartcard Topup
Yes
Smartcard Notes
Yes

Walton-on-Thames ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
Yes

Heated seating area within the booking hall.

Trolleys
No
Station Buffet
Yes

A coffee shop on Platform 1.

Toilets
No
Baby Change Facilities
Yes

Separate baby changing room.

Showers Available
No
Public Telephones
Yes
WiFi
Yes
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Service
Yes

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line
Yes

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Passenger Help Points
Yes

Help points are available on all platforms

Staff Assistance Available
No
Induction Loop
Yes
Accessible Ticket Machines
Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Step Free Access
Yes

partialStation

Step-free category B2 station - This station has step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. There is step-free access from Mayfield Road to Platform 2 (for trains towards Weybridge/ Woking) via a separate entrance and a long ramp at a gradient of approximately 1:20. There is no step-free access between platforms.

Ticket Gates
Yes
Impaired Mobility Set Down
No
Wheelchairs Available
No

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 294

Sheltered: yes

Location: Outside Main Station Entrance

A New cycle hub includes 24 access, full CCTV coverage and maintenance tools.

Storage Type: Compound

Car Park
Yes

Name: Walton-on-Thames Car Park

Spaces: 250

Taxi Rank
No
Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station forecourt off Station Avenue

Cycle Hire
No
Port Link
No
Car Hire
No

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