London Waterloo Railway Station

Facilities

London Waterloo railway station is a very small unstaffed station on the Waterloo - Woking Line in Lambeth, London. It is managed by Network Rail.

Address

London Waterloo station
Station Approach
London
Greater London.
SE1 8SW

Tickets

Ticket Office
Yes
Monday To Friday: 05:30:00.000 - 23:15:00.000
Saturday: 05:30:00.000 - 23:15:00.000
Sunday: 06:30:00.000 - 22:30:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
Yes
Oyster Validator
Yes
Oyster Notes
Yes

Only Oyster pay as you go top-ups are available from self-service ticket machine(s)

Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Network Rail

Travelcard Zone
Yes

Zone 1

Smartcard Topup
Yes
Smartcard Notes
Yes

London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Facilities

First Class Lounge
No
Seated Area
No
Waiting Room
Yes

All platforms are partially or fully covered with a canopy.

Trolleys
No
Station Buffet
Yes

A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.

Toilets
Yes

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
No
WiFi
Yes

Free public Wi-Fi is available at the station

Web Kiosk
No
Post Box
Yes

Located on the concourse

Tourist Information Office
No
Cash Machine
Yes

Located on concourse

Bureau De Change
No
Retail Outlets
Yes

A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.

CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Customer Service
Yes

Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 

Station Reception

Left Luggage
Yes

Website: https://www.left-baggage.co.uk/index/locations

Lost Property
No

Accessibility

Help Line
Yes

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Staff Assistance Available
Yes

Please visit the information point in the centre of the concourse for information and assistance.

Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05Saturday 04:30 - 01:50Sunday 05:30 - 01:05

Induction Loop
Yes
Accessible Ticket Machines
Yes

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Accessible Ticket Counter
Yes

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Step Free Access
Yes

Whole station

There is step free access from the main concourse to all platforms, shops and facilities.

Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.

Ticket Gates
Yes

Impaired Mobility Set Down
Yes

Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 573

Sheltered: no

Location: Cycle storage is located outside exit 3 on Station Approach / Cab Road.

Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.

Storage Types Available: Stands

Storage Type 1: Wheel Racks

Car Park
Yes

Phone: 0345 165 2030

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: APCOA Parking (UK) Limited

Spaces: 27

Taxi Rank
Yes

Taxis are available from the taxi rank on Cab Road / Station Approach

Bus Services
Yes

Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)

Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)

The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.

Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)

Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).

Metro Link
Yes

Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.

Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).

Airport Link
No
Cycle Hire
Yes

There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)

Port Link
No
Car Hire
No

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