London Waterloo Railway Station

Facilities

London Waterloo railway station is a very small unstaffed station on the Waterloo - Woking Line in Lambeth, London. It is managed by Network Rail.

Address

Station Approach
London
Greater London.
SE1 8SW

Tickets

Ticket Office
No
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
Yes
Oyster Validator
Yes
Oyster Notes
Yes

Only Oyster pay as you go top-ups are available from self-service ticket machine(s)

Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: South West Trains

Travelcard Zone
Yes

Zone 1

Smartcard Topup
No
Smartcard Notes
Yes

Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Facilities

First Class Lounge
No
Seated Area
No
Waiting Room
No
Trolleys
Yes
Station Buffet
Yes

Coffee shop, Café, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available)

Toilets
Yes

Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
Yes

http://www.btwifi.com/find/

Web Kiosk
No
Post Box
Yes

Located on the concourse

Tourist Information Office
No
Cash Machine
Yes

Located on concourse

Bureau De Change
Yes
Retail Outlets
Yes

Kiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth

CCTV
Yes
Customer Service
Yes
Monday-Saturday 07:00-22:15 
Sunday 09:00-20:45 

Station Reception

Left Luggage
Yes

Phone: 020 3468 4553

Website: https://www.left-baggage.co.uk/index/locations

Lost Property
No

Accessibility

Help Line
No
Passenger Help Points
Yes

Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South West Trains Assisted Travel team (0800 52 82 100)

Staff Assistance Available
Yes

Staff help is available from station reception on Cab Road, station staff. Disability assistance can be arranged by contacting South West Trains on 0845 6000 0650 between 06:00 and 22:00 or by emailing customerrelations@swt.co.uk It is preferred if assistance is arranged 24 hours in advance.

Monday-Friday 04:30-01:05
Saturday 04:30-01:50
Sunday 05:30-01:05 

Induction Loop
Yes
Accessible Ticket Machines
Yes

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Accessible Ticket Counter
Yes

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Train Access Ramp
Yes
NKS (RADAR) Toilets
No
Step Free Access
Yes

Whole station

There is level access from all platforms to the main concourse.

There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)

Ticket Gates
Yes

Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

Impaired Mobility Set Down
Yes

It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South West Trains Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 573

Sheltered: yes

Location: Cycle storage is now located opposite the main entrance on Cab Road.

Storage Types Available: Stands

Storage Type 1: Wheel Racks

Car Park
Yes

Station Approach. For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html

Phone: 0345 165 2030

Website: http://www.nationalrail.co.uk/

Name: Station Car Park

Operator: APCOA Parking (UK) Limited

Spaces: 27

Taxi Rank
Yes

Taxis are available from the taxi rank on Cob Road / Station Approach

Bus Services
Yes

Buses depart from several points around the station.

All Transport for London Buses are accessible with step free access and have a dedicated mobility space.

More information can be found here

Metro Link
No
Airport Link
No
Cycle Hire
Yes

There are Barclays hire cycles available near this station. See https://www.tfl.gov.uk/barclayscyclehire for further details.

Port Link
No
Car Hire
No

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