York railway station is a very large national hub station in City of York. It is managed by LNER.
Address
York station
Station Road
York
North Yorkshire
YO24 1AB
On main concourse.
Monday To Friday: 06:00:00.000 - 20:00:00.000 
Applicable Operators: LNER
Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
Outside the station
Located on concourse
Departure Screens
Arrival Screens
Announcements
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Website: https://www.nationalrail.co.uk/
03457 225 225 or 18001 03457 225 225 (Text relay service)
Website: https://www.nationalrail.co.uk/
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Located at the front of the Station
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Accessible machines are available on the main concourse
Available during Travel Centre opening times
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
Whole station
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Spaces: 626
Sheltered: yes
Location: Within station, within car park, and next to the ticket office
80 secure stands.
Storage Types Available: Compound
Storage Type 1: Stands
Storage Type 2: Wheel Racks
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
Available from EuropCar office on Platform 1.
Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
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