Ashford (Surrey) railway station is a station in Surrey. It is managed by South Western Railway.
Ashford (Surrey) station
The ticket office is located on Platform 2.
Ticket Vending Machines are located near the station entrance and on platform 1.Monday To Friday: 06:25:00.000 - 13:25:00.000
Applicable Operators: South Western Railway
Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Please contact our Customer Service Centre on 0345 6000 650
Website: https://www.southwesternrailway.com/contact-and-help/lost-propertyMonday To Friday: 07:30:00.000 - 19:00:00.000
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Customer Help points are located on every platform
All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
Location: Car park
Storage Type: Wheel Racks
Name: Ashford Car Park
Woodthorpe Road - London Transport bus stops
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