Brockenhurst Railway Station

Ticket Office

The ticket office is located by the main entrance.

Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.

Monday To Friday: 05:55:00.000 - 19:30:00.000
Saturday: 06:30:00.000 - 19:30:00.000
Sunday: 08:35:00.000 - 18:30:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: South Western Railway

Smartcard Topup

Smartcard Notes

Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

First Class Lounge

Seated Area

Waiting Room

Monday To Friday: 06:00:00.000 - 21:00:00.000
Saturday: 06:15:00.000 - 21:00:00.000
Sunday: 07:30:00.000 - 21:00:00.000

Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

Trolleys

Station Buffet

Vending machines

Toilets

The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Baby Change Facilities

Baby changing facilities in accessible toilet.

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Help Line

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Passenger Help Points

Customer Help points are located on every platform

Staff Assistance Available

Staff help available until 22:00 daily

Monday To Friday: 05:45:00.000 - 22:00:00.000
Saturday: 06:15:00.000 - 22:00:00.000
Sunday: 07:30:00.000 - 22:00:00.000

Induction Loop

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Accessible toilets are located on Platform 1+2.

Step Free Access

partialStation

Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 122

Sheltered: yes

Storage Types Available: Stands

Storage Type 1: Wheel Racks

Car Park

Name: Brockenhurst Car Park

Spaces: 236

Taxi Rank

 Yes

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Station forecourt, ticket office entrance.

Cycle Hire

Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW

Port Link

Car Hire