Ticket Office
Monday To Friday: 06:40:00.000 - 13:20:00.000
Saturday: Closed
Sunday: Closed
Saturday: Closed
Sunday: Closed
Beckenham Hill railway station is a small staffed station in Lewisham, London. It is managed by Thameslink.
Address
Beckenham Hill station
Beckenham Hill Road
Beckenham Hill
London
SE6 3RE
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Applicable Operators: Thameslink
Zone 4
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.
Departure Screens
Announcements
Assistance can be provided via the help points, located on the platforms, at all times of the day.
For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] Phone - 0800 058 2844 Textphone - 0800 138 1018
Phone: 0800 058 2844
Website: https://www.thameslinkrailway.com/travel-information/travel-help/assisted-travel
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The Assistance Meeting Point is by the ticket office.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Monday To Friday: 06:40:00.000 - 13:20:00.000 All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
partialStation
This is a Category B2 station: Step-free access to both platforms via separate entrances. Long step-free route between platforms via the street. (greater than 400m, above 1:10 gradient).
The Assistance Meeting Point is by the ticket office.
At the front of the station.
Please beware that this area is mainly loose gravel.
Spaces: 14
Sheltered: yes
Location: Cycles are left at owners risk. Abandoned cycles may be removed.
Storage Type: Stands
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Please click the link for details regarding the rail replacement bus location.
(Links open in a new window)