Benfleet Railway Station

Ticket Office

Monday To Friday: 05:15:00.000 - 21:30:00.000
Saturday: 05:15:00.000 - 21:45:00.000
Sunday: 06:15:00.000 - 21:15:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: c2c

Smartcard Topup

Smartcard Notes

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

First Class Lounge

Seated Area

Waiting Room

Monday To Friday: 05:15:00.000 - 22:00:00.000
Saturday: 05:15:00.000 - 22:00:00.000
Sunday: 06:15:00.000 - 22:00:00.000

Platforms 1 & 2

Trolleys

Station Buffet

Platform 1

Toilets

The toilets are located on Platforms 1 and 2.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Baby Change Facilities

Female toilets

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Monday - Friday, 08:00 - 20:00

Saturday, Sunday and Public Holidays: 09:00 - 16:00

Christmas Day - Boxing Day: Closed.

0345 744 4422 (option 3, followed by option 3)

[email protected]

Left Luggage

Website: https://www.c2c-online.co.uk/help-feedback/lost-property/

Lost Property

Phone: 03457 44 44 22

Website: https://www.c2c-online.co.uk/help-feedback/lost-property/

Monday To Friday: 08:00:00.000 - 18:00:00.000
Weekend: 09:00:00.000 - 16:00:00.000

Help Line

03457 44 44 22

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

On platforms, accessible via electronic gates from street level

Staff Assistance Available

Please call 03457 44 44 22

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Platform 1. This can be accessed using a radar key.

Step Free Access

Whole station

There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

Ticket Gates

Impaired Mobility Set Down

Outside station entrance

Wheelchairs Available

Cycle Storage

Spaces: 67

Sheltered: yes

Location: Outside station entrance

Some stands available on adjacent council land. For information regarding the dedicated cycle shed, please enquire at the ticket office.

Storage Types Available: Compound

Storage Type 1: Stands

Car Park

Taxi Rank

Outside main entrance, turn left under subway

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Bus stops on Ferry Road outside front of station:

- If travelling towards London, Stop E

- If travelling towards Southend, Stop A

Cycle Hire

Port Link

Car Hire