Birmingham International Railway Station

Facilities

Birmingham International railway station is a very large regional interchange station on the Rugby - Birmingham New Street Line in Bickenhill, Solihull Borough Council. It is managed by Avanti West Coast.

Address

Birmingham International station
Stationlink Road
National Exhibition Centre
Birmingham
West Midlands
B40 1PA

Tickets

Ticket Office
Yes

 Ticket Machines can be found in the main Booking Hall area.

Monday To Friday: 05:40:00.000 - 21:00:00.000
Saturday: 06:15:00.000 - 21:00:00.000
Sunday: 08:15:00.000 - 21:00:00.000
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
No
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Avanti West Coast

Smartcard Topup
Yes
Smartcard Notes
Yes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Facilities

First Class Lounge
Yes
Monday To Friday: 05:30:00.000 - 20:00:00.000
Saturday: 08:00:00.000 - 18:00:00.000
Sunday: 10:00:00.000 - 18:00:00.000

Located

Up the stairs from the platforms, lift available

Tickets Accepted

 Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with desks, power points and screens with updated train information.

 Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Seated Area
Yes
Waiting Room
Yes

Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.

Trolleys
No
Station Buffet
Yes
Toilets
Yes

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes
WiFi
Yes
Web Kiosk
No
Post Box
Yes
Tourist Information Office
No
Cash Machine
Yes
Bureau De Change
No
Retail Outlets
Yes
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Arrival Screens

Announcements

Customer Service
Yes

Except Christmas Day & Boxing Day

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

08000 158 123 (08000 158 124 Textphone)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points
Yes

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Staff Assistance Available
Yes

The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Sunday: 07:30:00.000 - 02:00:00.000
Monday To Friday: 05:30:00.000 - 02:00:00.000
Saturday: 05:30:00.000 - 02:00:00.000
Induction Loop
Yes
Accessible Ticket Machines
Yes
Accessible Ticket Counter
Yes
Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Step Free Access
Yes

Whole station

Category A - This station has step-free access to all platforms / the platform

Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 45

Sheltered: yes

Location: 18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)

4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)

10 stands in shelter short stay car park

Cycling compound with 27 spaces available at the front of the station

Storage Types Available: Compound

Storage Type 1: Stands

Storage Type 2: Wheel Racks

Car Park
Yes

For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.Different rates apply to non rail users, please speak to a member of staff.

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Avanti West Coast

Spaces: 2124

Taxi Rank
Yes

Outside the station entrance

Bus Services
Yes
Metro Link
No
Airport Link
Yes

Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' people mover. 

The Air-Rail Link take two minutes to get to the airport and operates between 05:15 and 02:00 daily.

For customers heading to Birmingham Airport requiring assistance, staff will be available to provide assistance to the Air-Rail Link where there is an intercom available to advise Birmingham Airport of your arrival for assistance at the Airport.

Rail Replacement Services
Yes

Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park.

Cycle Hire
Yes

Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge.  Please click here for more information.

Port Link
No
Car Hire
No

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