Brentwood Railway Station

Ticket Office

Warley Hill entrance in the ticket hall

Monday To Friday: 06:10:00.000 - 20:00:00.000
Saturday: 06:10:00.000 - 20:00:00.000
Sunday: 07:10:00.000 - 20:10:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cards are only available from ticket machines.

Zone 9

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Elizabeth line, Greater Anglia

Travelcard Zone

Zone 9

Smartcard Topup

Smartcard Notes

 Travelling with Contactless is available.

First Class Lounge

Seated Area

Waiting rooms and covered seats are available on both platforms 3&4

Waiting Room

Trolleys

Station Buffet

Coffee shop located on platform 3

Toilets

Toilets are located on both Platforms 3&4

Baby change facilities are available within the accessible toilets on platforms 3&4, which is accessible with a radar key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

News agent located at the top of the staircase to platform 1

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See click here for details)

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://tfl.gov.uk/help-and-contact/lost-property

Help Line

0343 222 1234

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Passenger Help Points

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Staff Assistance Available

Staff are available to assist from the first to last train.

Induction Loop

Accessible Ticket Machines

Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

These toilets are operated by a radar key

Step Free Access

partialStation

• Accessibility Category B1. This station has step-free access to some platforms. It is step-free from the booking hall via lifts to Platforms 1, 2 and 3. Access to Platform 4 through Alexandra Road car park entrance via a high gradient road.
• Staff ramp assistance is always available
• Accessible seating is available on platforms 3&4.
• Wheelchairs are available from first to last train.

Ticket Gates

Brentwood has a Secure Station accreditation

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Sheltered: yes

Location: Alexandra Road car park and limited spaces on Platform 4

Not all storage is covered by CCTV

Storage Type: Stands

Car Park

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/brentwood-station-tfl/

Spaces: 421

Taxi Rank

A taxi office is located at the platform 4 entrance/exit to the station on The Parade

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services depart from:

Alexandra Road for both Westbound and Eastbound services

Cycle Hire

Port Link

Car Hire