Bury St Edmunds Railway Station

Ticket Office

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Monday To Friday: 05:45:00.000 - 18:15:00.000
Saturday: 06:50:00.000 - 17:30:00.000
Sunday: 08:15:00.000 - 15:00:00.000

The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).

Trolleys

Station Buffet

Coffeelink

Self-service vending machine providing cold drinks and snacks

Toilets

The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:45 - 18:15Saturday 06:50 - 17:30Sunday 08:15 - 15:00

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 028 28 78

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Help points available on the concourse, and on platforms 1 and 2.

Staff Assistance Available

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the ticket machines at this station
• By using one of the Help Points at this station

Monday Tuesday Wednesday Thursday Friday Saturday: 05:45:00.000 - 19:15:00.000
Sunday: 08:00:00.000 - 16:00:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This station has step-free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform.

Ticket Gates

Bury St Edmunds station has Secure Station Acreditation

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 24

Sheltered: yes

Location: At station entrance and on both platforms

Storage Types Available: Compound

Storage Type 1: Lockers

Storage Type 2: Stands

Car Park

Phone: 0345 050 7080

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/bury-st-edmunds-stn-g-anglia/

Name: Station Car Park

Operator: National Car Parks Ltd

Spaces: 101

Taxi Rank

Bus Services

Bury St Edmunds is a PlusBus location click (http://www.plusbus.info/sites/default/files/pdfs/Bury St Edmunds.pdf) to see the PlusBus map

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stop on the station forecourt.

Cycle Hire

Port Link

Car Hire