Birmingham Snow Hill Railway Station

Ticket Office

Monday Tuesday Wednesday Thursday: 06:00:00.000 - 21:00:00.000
Friday: 06:00:00.000 - 23:00:00.000
Saturday: 07:00:00.000 - 23:00:00.000
Sunday: 08:00:00.000 - 20:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: West Midlands Trains

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee kiosk Food outlet (Seating unavailable)

Toilets

The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Birmingham Snow Hill is accredited by the Secure Station Scheme**

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 0248998

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

This station is fully staffed. Your assistance will be provided by station staff.

Monday Tuesday Wednesday Thursday: 06:00:00.000 - 21:00:00.000
Friday: 06:00:00.000 - 23:00:00.000
Saturday: 07:00:00.000 - 23:00:00.000
Sunday: 08:00:00.000 - 20:00:00.000

Induction Loop

Accessible Ticket Machines

A Ticket Vending Machine is available on the station concourse, by the Ticket Office.

Accessible Ticket Counter

None

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office.

Ticket Gates

Impaired Mobility Set Down

At station front on Colmore Row.

Wheelchairs Available

Cycle Storage

Sheltered: no

The nearest station with cycle storage is Birmingham Moor Street.

Car Park

Website: https://www.nationalrail.co.uk/

Monday Tuesday Wednesday Thursday Friday Saturday: 06:00:00.000 - 23:30:00.000
Sunday: 09:00:00.000 - 21:00:00.000
Monday To Friday: 09:00:00.000 - 21:00:00.000
Saturday: 09:00:00.000 - 21:00:00.000

Name: Multi-storey Car Park

Operator: Local Council

Spaces: 863

Taxi Rank

BBs 0121 693 3333 TOA 0121 427 8888

Bus Services

Metro Link

The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk

Airport Link

Rail Replacement Services

In the event of engineering the bus/coach will collect from: Bus Stop SH4, at the front of the station on Colmore Row.

Cycle Hire

Port Link

Car Hire