Ticket Office
Box Hill & Westhumble railway station is a station in Surrey. It is managed by Southern.
Address
Box Hill & Westhumble station
Westhumble Street
Westhumble
Surrey
RH5 6BT
Applicable Operators: Southern
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
Cycle repair shop.
Departure Screens
Announcements
Assistance can be provided via the help points, located on the platforms, at all times of the day.
If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item. As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations. ThameslinkSouth Western RailwaySoutheasternTransport for London including London OvergroundLondon North Western Railway If you have found an item of lost property, please hand it in to a member of staff.
Website: https://www.southernrailway.com/lostproperty
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 138 1016Textphone - 0800 138 1018
Phone: 0800 138 1016
Website: https://www.southernrailway.com/travel-information/travel-help/assisted-travel
Assistance can be pre booked up to two hours before departure by contacting .
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
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The Assistance Meeting Point is by the Help Point.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
partialStation
This is a Category B3 Station - Step free access to platform 2 (to Dorking) only. Footbridge with steps to platform 1 (to London).
The Assistance Meeting Point is by the Help Point.
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park
Spaces: 8
Location: Located on Platform 1. Cycles are left at owners risk. Abandoned cycles may be removed.
Storage Type: Stands
Phone: 01895 262122
Website: https://www.apcoa.co.uk/southern/
Name: Station Car Park
Operator: APCOA Parking UK
Spaces: 16
Information to plan your onward journey is available in the “Onward Travel Information Map” below.
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below
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