Canterbury East Railway Station

Facilities

Canterbury East railway station is a station in Kent. It is managed by Southeastern.

Address

Canterbury East station
Station Road East
Canterbury
Kent
CT1 2RB

Tickets

Ticket Office
Yes

On way in to access trains

Monday To Friday: 06:10 - 20:20
Saturday: 06:10 - 20:20
Sunday: 07:30 - 19:00
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southeastern

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes

Coffee shop

Toilets
Yes

Platform 2 - Available during staffing hours

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
No
Web Kiosk
No
Post Box
Yes

Outside the station

Tourist Information Office
No
Cash Machine
Yes

front of station

Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Arrival Screens

Customer Service
Yes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Passenger Help Points
Yes

On platform

Staff Assistance Available
Yes

This station is not continuously staffed please see staffing times for details of when staff assistance is available.

Monday To Friday: 06:00 - 22:00
Saturday: 06:00 - 22:00
Sunday: 06:00 - 22:00
Induction Loop
Yes
Accessible Ticket Machines
Yes

The Ticket Vending Machines's can only be accessed when the station building is open as they are in the booking hall

Accessible Ticket Counter
Yes

Counters can be raised or lowered to suit all customers

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platform 2 - Available during staffing hours

Step Free Access
No

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services towards Dover from the main entrance. Step free access to platform 1 for services to London via Gordan Road. Staff assistance required for step free access to services to London and for interchange between platforms via railway foot crossing. Alternatively there is a ramp and gate for disabled passengers who wish to access services to London which is via Gordon Rd, this entrance is in excess of 800m from the ticket office via steep paths. There is no parking there but it is possible to pick people up and drop them off here. There is stepped access between platforms via the subway.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 46

Sheltered: yes

Location: Platform 2

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
Yes

From 1st June - new off peak evening rate (after 18:00) - £1.50

Phone: 03301 235 247

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Saba Park Solutions UK Limited

Spaces: 144

Taxi Rank
Yes

front of station

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station forecourt 

Cycle Hire
No
Port Link
No
Car Hire
No

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