Canterbury West Railway Station

Facilities

Canterbury West railway station is a station in Kent. It is managed by Southeastern.

Address

Canterbury West station
Station Road West
Canterbury
Kent
CT2 8AN

Tickets

Ticket Office
Yes

On way in to access trains

Monday To Friday: 06:15 - 19:30
Saturday: 06:15 - 19:30
Sunday: 08:30 - 17:00
Pre-purchase Collection
Yes
Ticket Machine
Yes
Oyster Pre-Pay
No
Oyster Topup
No
Oyster Validator
No
Smartcards Issued
Yes
Smartcard Validator
Yes
Penalty Fares
Yes

Applicable Operators: Southeastern

Smartcard Topup
Yes
Smartcard Notes
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Facilities

First Class Lounge
No
Seated Area
Yes
Waiting Room
No
Trolleys
No
Station Buffet
Yes

Coffee shop

Toilets
Yes

Platform 1 - Available during staffing hours

Baby Change Facilities
Yes
Showers Available
No
Public Telephones
Yes

Cards and Coins

WiFi
No
Web Kiosk
No
Post Box
No
Tourist Information Office
No
Cash Machine
No
Bureau De Change
No
Retail Outlets
No
CCTV
Yes
Customer Information Service
Yes

Departure Screens

Announcements

Arrival Screens

Customer Service
Yes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage
Yes

Website: https://www.nationalrail.co.uk/

Lost Property
Yes

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Accessibility

Help Line
Yes

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Passenger Help Points
Yes

On platform

Staff Assistance Available
Yes

Assistance/Help available from station staff from First to Last trains.

Monday To Friday: 05:00 - 01:30
Saturday: 05:00 - 01:30
Sunday: 07:00 - 00:30
Induction Loop
Yes
Accessible Ticket Machines
Yes

two within concourse.

Accessible Ticket Counter
Yes

Counters can be raised or lowered to suit all customers

Train Access Ramp
Yes
NKS (RADAR) Toilets
Yes

Platform 1 - Available during staffing hours

Step Free Access
Yes

Whole station

This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes

Transport Connections

Printable local connections map (Open in new tab)

Cycle Storage
Yes

Spaces: 134

Sheltered: yes

Location: downside platform - London end

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park
Yes

From 1st June - new off peak evening rate (after 18:00) - £1.50

Phone: 03301 235 247

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Saba Park Solutions UK Limited

Spaces: 112

Taxi Rank
Yes

There is a taxi rank at the front of the station.

Bus Services
Yes
Metro Link
No
Airport Link
No
Rail Replacement Services
Yes

Station forecourt 

Cycle Hire
Yes

Brompton Dock
0208 232 3931
www.bromptondock.co.uk

Port Link
No
Car Hire
No

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