Chafford Hundred Lakeside Railway Station

Ticket Office

Monday To Friday: 06:00:00.000 - 18:30:00.000
Saturday: 08:15:00.000 - 18:30:00.000
Sunday: 08:45:00.000 - 15:20:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster top-up is only available from the self-service ticket machines

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: c2c

Smartcard Topup

Smartcard Notes

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets are located in the Booking Hall.

The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.

Baby Change Facilities

Female toilets,Male toilets

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Tesco Express outside the station

Bureau De Change

Retail Outlets

Lakeside Shopping Centre.

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Monday - Friday, 08:00 - 20:00

Saturday and Sunday: 09:00 - 16:00

Public Holidays: 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

[email protected]

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03457 44 44 22

Website: https://www.c2c-online.co.uk/help-feedback/lost-property/

Monday To Friday: 08:00:00.000 - 20:00:00.000
Weekend: 09:00:00.000 - 16:00:00.000
: 09:00:00.000 - 16:00:00.000

Help Line

03457 44 44 22

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

Monday To Friday: 05:45:00.000 - 22:00:00.000
Saturday: 06:45:00.000 - 21:30:00.000
Sunday: 07:15:00.000 - 16:30:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Booking hall. This can be accessed using a radar key.

Step Free Access

Whole station

Step free access is available from street level to the platform. Lifts/subways also connect the station to Intu Lakeside shopping centre

Ticket Gates

Impaired Mobility Set Down

Outside station entrance

Wheelchairs Available

Cycle Storage

Spaces: 52

Sheltered: yes

Location: Outside station entrance (stands), by car park entrance (secure)

Stands are owned and maintained by council

Storage Types Available: Compound

Storage Type 1: Stands

Car Park

Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays

Phone: 0845 050 70 80

Website: http://www.ncp.co.uk

Name: Station Car Park

Operator: National Car Parks Ltd

Spaces: 138

Taxi Rank

Yes

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Bus stops outside station entrance.

Ticket acceptance may be arranged on TfL Bus 370 to South Ockendon and Upminster, this service operates from Lakeside Shopping Centre Bus Station.

Cycle Hire

Port Link

Car Hire