Christchurch Railway Station

Facilities

Christchurch railway station is a station in Dorset. It is managed by South Western Railway.

Address

Christchurch station
Stour Road
Christchurch
Dorset
BH23 1PL

Tickets

Ticket Office

The ticket office is located on Platform 2.

Ticket Vending Machines are located outside the main entrance.

Monday To Friday: 06:00:00.000 - 12:55:00.000
Saturday: 07:00:00.000 - 14:00:00.000
Sunday: 08:45:00.000 - 12:45:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: South Western Railway

Smartcard Topup

Smartcard Notes

Christchurch ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons

Facilities

First Class Lounge

Seated Area

Waiting Room

Monday To Friday: 06:00:00.000 - 12:55:00.000
Saturday: 07:00:00.000 - 14:00:00.000
Sunday: 08:45:00.000 - 12:45:00.000

Heated waiting rooms on each platform. Seating is compliant with code of practice.

Trolleys

Station Buffet

Toilets

The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Accessibility

Help Line

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.

Passenger Help Points

Customer Help points are located on every platform

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Platform 2

Step Free Access

partialStation

Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards Weymouth). There is level access from Clarendon Road to Platform 2 (for trains towards London Waterloo) via a separate entrance. The step-free route between platforms is approximately 475m via the street.

Ticket Gates

Impaired Mobility Set Down