Claygate Railway Station

Ticket Office

On Platform 2, near to the ticket office

The ticket office is located on Platform 2.

A Ticket Vending Machine is located on platform 2.

Monday To Friday: 06:20:00.000 - 13:00:00.000
Saturday: 08:00:00.000 - 13:00:00.000
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: South Western Railway

Smartcard Topup

Smartcard Notes

Claygate ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

First Class Lounge

Seated Area

Waiting Room

Monday To Friday: 06:20:00.000 - 13:00:00.000
Saturday: 08:00:00.000 - 13:00:00.000
Sunday: Closed

Heated waiting room on Platform 1. Seating is compliant with code of practice.

Trolleys

Station Buffet

A cafe outside the station.

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please contact our Customer Service Centre on 0345 6000 650

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.southwesternrailway.com/contact-and-help/lost-property

Monday To Friday: 07:30:00.000 - 19:00:00.000
Weekend: Closed
: Closed

Help Line

0800 5282100

Website: https://www.nationalrail.co.uk/

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Passenger Help Points

Customer Help points are located on every platform

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located just off Platform 2; these toilets are operated by a radar key.

Step Free Access

partialStation

Step-free category B2 Station - Level access to both platforms via separate entrances. Step-free access between platforms is possible via the street using Hare Lane (645m min).

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 24

Sheltered: yes

Location: Platform 2

Storage Type: Wheel Racks

Car Park

Name: Claygate Car Park

Spaces: 144

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

To Surbiton: Hare Lane Bus Stop outside Boots

To Guildford: Hare Lane Bus Stop opposite Somerfield

Cycle Hire

Port Link

Car Hire