Cradley Heath Railway Station

Ticket Office

A Ticket Vending Machine is located in the Booking Hall.

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 07:00:00.000 - 20:00:00.000
Sunday: 09:15:00.000 - 18:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: West Midlands Trains

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Cradley Heath Station is accredited by the Secure Station Scheme**

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 0248998

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

On both platforms

Staff Assistance Available

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 07:00:00.000 - 20:00:00.000
Sunday: 09:15:00.000 - 18:00:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

An accessible ticket counter has now been installed at Cradley Heath.

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 26

Sheltered: no

Storage Types Available: Stands

Storage Type 1: Lockers

Car Park

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: Transport for West Midlands

Spaces: 255

Taxi Rank

Royal 01384 411777 Skyline 01384 633333

Bus Services

Metro Link

Airport Link

Rail Replacement Services

In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance.

Cycle Hire

Port Link

Car Hire