Chester Road Railway Station

Ticket Office

Ticket Vending Machines are located on the walkway leading to Platform 1 and outside the ticket office leading to Platform 2.

Monday Tuesday Wednesday Thursday: 06:00:00.000 - 19:00:00.000
Friday: 07:00:00.000 - 20:00:00.000
Saturday: 08:00:00.000 - 20:00:00.000
Sunday: 09:00:00.000 - 16:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: West Midlands Trains

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

The waiting room will be unavailable when the station is unstaffed.

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Chester Road is acredited by the Secure Station Scheme**

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

0800 0248998

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

On both platforms

Staff Assistance Available

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Monday Tuesday Wednesday Thursday: 06:00:00.000 - 19:00:00.000
Friday: 07:00:00.000 - 20:00:00.000
Saturday: 08:00:00.000 - 20:00:00.000
Sunday: 09:00:00.000 - 16:00:00.000

Induction Loop

Accessible Ticket Machines

A Ticket Vending Machine is available in the station entrance area to Platform 2.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

partialStation

This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at  

The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.   

Ticket Gates

Impaired Mobility Set Down

Slope entrance to station from Bus stop. Ramps to platforms 120m.

Wheelchairs Available

Cycle Storage

Spaces: 10

Sheltered: no

Storage Type: Stands

Car Park

Website: https://www.nationalrail.co.uk/

Name: Green Lanes

Operator: Transport for West Midlands

Spaces: 164

Taxi Rank

Sutton Radio 0121 311 1113 Parkers 0121 355 6969

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement vehicles will operate from the bus stops on Chester Road, near to the junction with Green Lane.

Please check your destination before boarding.

Please click here for walking directions from the station to the rail replacement bus stop.

Please click here for a directional video to the rail replacement bus stop.

Cycle Hire

Port Link

Car Hire