Chadwell Heath Railway Station

Ticket Office

Monday To Friday: 06:10:00.000 - 19:40:00.000
Saturday: 06:10:00.000 - 19:00:00.000
Sunday: 08:10:00.000 - 15:40:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cards can only be purchased at the ticket machine.

Zone 5

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Greater Anglia

Travelcard Zone

Zone 5

Smartcard Topup

Smartcard Notes

Travelling with Contactless is available

First Class Lounge

Seated Area

Waiting Room located Platform 3

Waiting Shelters located on both Platform 3&4

Some covered seats available under canopy on Platform 3

Waiting Room

• An accessible waiting room with automatic door opening is located on Platform 3.
• The waiting room is open from first train to last train

Trolleys

Station Buffet

Toilets

This toilet is accessible with a radar key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See click here for details)

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Website: https://www.nationalrail.co.uk/

Help Line

0343 222 1234

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click

Passenger Assist | National Rail We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Passenger Help Points

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Staff Assistance Available

Staff are available to assist from the first to last train.

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

This toilet is operated with a radar key.

Step Free Access

Whole station

• Accessibility Category A. This station has step-free access to all platforms
• Staff ramp assistance is always available.
• Accessible seating is available on platforms 3&4.
• Wheelchairs available from first to last train.

Ticket Gates

Chadwell Heath has a Secure Station accreditation.

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Sheltered: yes

Location: Cycle stands on platform 3

Storage Type: Wheel Racks

Car Park

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Rail replacement bus services will depart from:

Wangey Road, Bus Stop F, for both Westbound and Eastbound services

Cycle Hire

Port Link

Car Hire