Chester Railway Station

Ticket Office

Monday Tuesday Wednesday Thursday Friday Saturday: 07:00:00.000 - 22:30:00.000
Sunday: 08:00:00.000 - 22:30:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Transport for Wales

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee shop - Costa Coffee.

Buffet.

Public House/Bar.

Toilets

The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Located on the platform(s).

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

There is a WHSmith located on the main concourse.

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03333 211 202

Website: https://www.nationalrail.co.uk/

Help Line

03333 211202

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

Induction Loop

Accessible Ticket Machines

Ticket machines are located next to the ticket barriers. They have touchscreen controls.

Accessible Ticket Counter

Train Access Ramp

Accessible Taxis

1

Outside the station.

NKS (RADAR) Toilets

The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.

Step Free Access

Whole station

Category A.

Step free access is available to all platforms via lifts.

Ticket Gates

Wide aisle gates available.

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 76

Sheltered: yes

Location: Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked. To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.

Storage Type: Stands

Car Park

Taxi Rank

At the front of the station

Bus Services

Bus stop is located outside the station.

First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

Metro Link

Airport Link

Rail Replacement Services

The rail replacement bus stop is the local bus stop at the front of the station.

Cycle Hire

There are no cycle hire facilities at this station.

Port Link

Car Hire