Colwyn Bay Railway Station

Ticket Office

At main entrance, directly off the car park.

Monday Tuesday Wednesday Thursday Friday Saturday: 06:15:00.000 - 19:30:00.000
Sunday: 09:10:00.000 - 16:40:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Transport for Wales

Smartcard Topup

Smartcard Notes

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or at ticket office. 

You can get a TFW SmartCard on our website: www.tfw.wales

First Class Lounge

Seated Area

Waiting Room

Monday Tuesday Wednesday Thursday Friday Saturday: 06:15:00.000 - 19:15:00.000
Sunday: 09:15:00.000 - 16:15:00.000

On each platform.

Trolleys

Station Buffet

Toilets

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Baby changing facilities in ladies and gents toilets

Baby Change Facilities

Baby change facilities are in ladies and gents toilets on platform 1.

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 03333 211 202

Website: https://www.nationalrail.co.uk/

Help Line

03333 211202

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Ticket Office only.

Staff Assistance Available

Help point available - Location: Alongside lift doors at both platform and bridge level

Induction loop availability - Induction Loops in Help Points and at Ticket Office Window

Monday Tuesday Wednesday Thursday Friday Saturday: 06:15:00.000 - 21:05:00.000
Sunday: 09:05:00.000 - 16:50:00.000

Induction Loop

Accessible Ticket Machines

The ticket machine is available during ticket office opening hours.

The ticket machine takes cash, debit and credit cards. They have touchscreen controls.

The ticket machine is next to the booking office.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Step Free Access

Whole station

Category A.

Step free access is available from the station car park and a footbridge with lifts connects both platforms.

Ticket Gates

Ticket gates available during ticket office opening hours. There are wide aisle gates.

Impaired Mobility Set Down

Outside the ticket office.

Wheelchairs Available

Cycle Storage

Spaces: 20

Sheltered: yes

Location: 10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.

5 hoops

Storage Type: Stands

Car Park

Website: https://www.apcoa.co.uk/find-parking/locations/colwyn-bay/colwyn-bay-station-colwyn-bay

Name: Station Car Park

Operator: APCOA

Spaces: 74

Taxi Rank

At the front of the station.

Bus Services

Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Metro Link

Airport Link

Rail Replacement Services

The rail replacement bus stop is in the station car park.

Cycle Hire

There are no cycle hire facilities at this station.

Port Link

Car Hire