Darlington Railway Station

Ticket Office

Three machines outside the travel centre and one machine inside the travel centre.

Monday To Friday: 06:00:00.000 - 19:00:00.000
Saturday: 07:00:00.000 - 19:00:00.000
Sunday: 08:00:00.000 - 18:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: LNER

Smartcard Topup

First Class Lounge

Monday To Friday: 06:00:00.000 - 20:00:00.000
Saturday: 06:00:00.000 - 20:00:00.000
Sunday: 08:00:00.000 - 20:00:00.000

Located

Platform 1

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the East Coast route
• Any London North Eastern Railway First Class packages
• London North Eastern Railway  First Advance (routed LNER/LNER& Connections)
• London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
• London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
• London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
• London North Eastern Railway Self Print First Class Upgrade voucher  (routed LNER/LNER & Connections)
• Inclusive Tour Tickets (Superbreak etc.)
• Weekend First

Tickets Not Accepted

• All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, TV, newspapers

Refreshments

Complimentary: water/ biscuits

Wi-Fi

Yes

Showers

No

Seated Area

Waiting Room

Monday To Friday: 05:00:00.000 - 22:45:00.000
Saturday: 05:00:00.000 - 22:45:00.000
Sunday: 07:30:00.000 - 22:45:00.000

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours

Monday to Saturday - 06:00 - 22:45

Sunday 09:00 - 22:45

Trolleys

Station Buffet

Coffee shop, WHSmiths and Café available for refreshments

Toilets

The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

03457 225 225 or 18001 03457 225 225 (Text relay service)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Saturday: 06:00:00.000 - 23:59:00.000
Sunday: 06:00:00.000 - 23:59:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 152

Sheltered: yes

Location: stations front

All racks are covered by Council CCTV and there are security patrols every two hours.

Storage Types Available: Compound

Storage Type 1: Stands

Car Park

Taxi Rank

Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:

 Station Taxis 01325 468 888

Bus Services

Metro Link

Airport Link

Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk

Rail Replacement Services

Replacement coach services depart from the station entrance

Cycle Hire

Port Link

Car Hire