Durham Railway Station

Ticket Office

Four machines on Southbound platform and two Cash/Card machines on Northbound platform.

Monday Tuesday Wednesday Thursday: 06:00 - 19:30
Friday: 06:00 - 20:00
Saturday: 06:00 - 19:00
Sunday: 08:00 - 20:00

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: TransPennine Express

Smartcard Topup

Smartcard Notes

Collection is available for Smart tickets bought online.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Service

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

Passenger Help Points

Staff Assistance Available

Sunday: 07:00 - 23:59

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

DDA compliant counter is available during Travel Centre opening times

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.

Step Free Access

Whole station

Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' -one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 58

Sheltered: yes

Location: North end of Platforms 1 and 2

Storage Type: Stands

Car Park

Taxi Rank

Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.

Bus Services

Metro Link

Airport Link

Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk

Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro

Rail Replacement Services

Pick Up / Drop Off in the station car park.

Cycle Hire

Port Link

Car Hire