Doncaster Railway Station

Ticket Office

Two machines on concourse and three machines inside travel centre.

Monday To Friday: 05:45:00.000 - 20:00:00.000
Saturday: 06:00:00.000 - 19:00:00.000
Sunday: 08:00:00.000 - 18:00:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: LNER

Smartcard Topup

Smartcard Notes

Collection is available for Smart tickets bought online.

First Class Lounge

Monday To Friday: 06:00:00.000 - 20:45:00.000
Saturday: 06:00:00.000 - 20:45:00.000
Sunday: 08:00:00.000 - 20:45:00.000

Located

Platform 3A

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted 

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
• Any London North Eastern Railway First Class packages
• London North Eastern Railway First Advance (routed LNER/LNER& connections)
• London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
• London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
• London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & connections)
• London North Eastern Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
• Inclusive Tour Tickets (Superbreak etc.)
• Weekend First

  Restricted tickets

• All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, Newspapers.

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Available

Showers

Not available

Seated Area

Waiting Room

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 3 opening hours - 05:00 - 22:30

Platform 4 North Waiting Room opening hours -  05:00 - 01:30

Platform 4 South Waiting Room opening hours  - 05:00 - 22:30

Trolleys

Station Buffet

Various coffee shops and food outlets available for refreshments

Toilets

The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

www.btwifi.com/find

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Located on concourse

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

03457 225 225 or 18001 03457 225 225 (Text relay service)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Staff Assistance Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Monday To Friday: 05:15:00.000 - 01:30:00.000
Saturday: 05:15:00.000 - 01:15:00.000
Sunday: 07:30:00.000 - 01:30:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.

Step Free Access

Whole station

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket Gates

Impaired Mobility Set Down

station front

Wheelchairs Available

Cycle Storage

Spaces: 62

Sheltered: yes

Location: Within car park

CCTV is via British Transport Police office.

Storage Type: Stands

Car Park

Taxi Rank

Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636

Bus Services

Metro Link

Airport Link

Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):

Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.

Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.

Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire

Rail Replacement Services

Pick Up / Drop Off outside the front of the station and park in the station overflow car park.

Cycle Hire

Port Link

Car Hire