Downham Market Railway Station

Facilities

Downham Market railway station is a station on the Bethnal Green - Stansted Airport Line in Downham Market, Norfolk. It is managed by Great Northern.

Address

Downham Market station
Railway Road
Downham Market
Norfolk
PE38 9EN

Ticket Office

Monday To Friday: 06:00:00.000 - 17:00:00.000
Saturday: 07:10:00.000 - 13:30:00.000
Sunday: Closed

Pre-purchase Collection

Oyster Notes

Oyster cannot be used at this station.

Penalty Fares

Applicable Operators: Thameslink

Smartcard Notes

For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard

Toilets

WC located on platform 1

Baby Change Facilities

Tourist Information Office

Customer Information Service

Departure Screens

Announcements

Left Luggage

Website: https://www.nationalrail.co.uk/

Help Line

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on: Phone - 0800 058 2844 Textphone - 0800 138 1018

Phone: 0800 058 2844

Website: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel/book-assistance-for-your-journey

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

Passenger Help Points

Staff Assistance Available

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Monday To Friday: 06:00:00.000 - 17:00:00.000
Saturday: 07:10:00.000 - 13:30:00.000
Sunday: Closed

Accessible Ticket Machines

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Accessible Ticket Counter

Step Free Access

partialStation

This is a Category B1 station: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing.

Assistance Meeting Point is ticket office.

Impaired Mobility Set Down