Elephant & Castle Railway Station

Ticket Office

Monday To Friday: 07:00:00.000 - 20:10:00.000
Saturday: 06:40:00.000 - 20:10:00.000
Sunday: 09:10:00.000 - 18:40:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Thameslink

Travelcard Zone

Zone 1/2

Smartcard Topup

Smartcard Notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Located on platform 2. These toilets are open during staffed hours only.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

ATM located in ticket hall

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Left Luggage

Lost Property

Help Line

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] Phone - 0800 058 2844 Textphone - 0800 138 1018

Phone: 0800 058 2844

Website: https://www.thameslinkrailway.com/travel-information/travel-help/assisted-travel

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our freephone number: 0800 058 2844
• Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Passenger Help Points

The Assistance Meeting Point is by the Ticket Office.

Staff Assistance Available

Monday To Friday: 05:00:00.000 - 00:30:00.000
Saturday: 06:00:00.000 - 00:30:00.000
Sunday: 09:00:00.000 - 00:00:00.000

Induction Loop

Accessible Ticket Machines

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

This is a Category C station: This station does not have step-free access.

The Assistance Meeting Point is by the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Car Park

Taxi Rank

Bus Services

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link

Airport Link

Rail Replacement Services

Please click the link for details regarding the rail replacement bus location.

Cycle Hire

Port Link

Car Hire