Folkestone West Railway Station

Ticket Office

Platform 1 entrance from Car Park

Monday To Friday: 06:25:00.000 - 13:05:00.000
Saturday: 07:35:00.000 - 14:15:00.000
Sunday: Closed

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Southeastern

Smartcard Topup

Smartcard Notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Coffee kiosk

Toilets

Platform 1- Available during staffing hours

Baby Change Facilities

Only available when staff present

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

0345 322 7021

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Phone: 0345 322 7021

Website: https://www.nationalrail.co.uk/

Help Line

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Website: https://www.nationalrail.co.uk/

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Passenger Help Points

On platform

Staff Assistance Available

Monday To Friday: 06:25:00.000 - 13:05:00.000
Saturday: 07:35:00.000 - 14:15:00.000
Sunday: Closed

Induction Loop

Accessible Ticket Machines

by entrance to platform 1

Accessible Ticket Counter

There are standing height and wheelchair height ticket counters available.

Train Access Ramp

NKS (RADAR) Toilets

Platform 1 - Available during staffing hours

Step Free Access

partialStation

Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step Free access to Platform 1 via main entrance off Shorncliffe Road. Step free access to platform 2 via side entrance off Station Road. Step access between platforms via station subway. Step free Interchange between platforms via steep roads is in excess of 500 metres.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 38

Sheltered: yes

You may leave your cycle in the rack provided however you do so at your own risk.

Storage Type: Stands

Car Park

Phone: 0330 333 9232

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: APCOA Parking

Spaces: 215

Taxi Rank

Bus Services

Metro Link

Airport Link

Rail Replacement Services

Station Road, platform 2 side of the station (what 3 words: stood.behaving.asks)

Cycle Hire

Port Link

Car Hire